1. Demonstrate your interest in and concerns for customers.
2. Treat your customer with respect.
3. Let your smile be heard.
4. Say what you mean, and mean what you say.
5. Listen attentively to wht the caller is saying.
6. Treat the customer the way you would like to be treated.
7. Project friendliness and a willingness to help.
8. Try to exceed the customer’s expectations. Go the extra mile.
9. Do something that makes the customer feel special.
10. Create a positive, memorable expereince for the customer.