Corporate Training | Developing Human Capital ™
I was asked to share with people some of the online coursework that I have created. I published the video below on YouTube. It is part of a “Consumer Lending Series Video” created for the company I work for. The video is titled: Understanding your Credit.
1. Demonstrate your interest in and concerns for customers.
2. Treat your customer with respect.
3. Let your smile be heard.
4. Say what you mean, and mean what you say.
5. Listen attentively to wht the caller is saying.
6. Treat the customer the way you would like to be treated.
7. Project friendliness and a willingness to help.
8. Try […]
Imagine if you only learned from your mistakes. Chances are, your customers would not appreciate your inconsistent work and would probably not return. Business owners know that customer satisfaction is key in retaining clients and gaining new business.
Training pays off for businesses and customers alike and rewards come to those who stay current in the […]
When was the last time you changed your passwords? If you have a hard time coming up with an approximate date, don’t worry. The bigger question is whether you have a personal password plan. Although this sounds daunting, it’s easy to create one that strikes a balance between security and convenience.
1. Use a Password Manager:One […]
The ASTD (American Society for Training & Development) reports that over 75% of executives surveyed target personal mentoring as one of the key factors in their business successes.
Business Finance Magazine reports that 77% of companies credited mentoring with increasing employee retention and performance.
Both coaching and mentoring require the use of a host of tools and […]
Any business partnership can see big results with a little work and attention. Whether you are partnering with a financial adviser or a real estate professional to expand your consumer base, it’s always beneficial to support your team with healthy partnership skills.
Here are some tips to positively impact your business partnership:
Communication: Always keep the lines […]